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APAYAO STATE COLLEGE

Agile · Sustainable · Committed to Diversity, Equity, Inclusion, Excellence, and Innovation

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Quality Policy

Commitment to excellence through continuous improvement and stakeholder satisfaction

ASC is committed to provide quality education and services that meet customer satisfaction through continual improvement of its Quality Management System.

Quality Management Framework

The pillars of our quality management system

Customer Focus

Understanding and meeting customer requirements while exceeding expectations through continuous improvement.

Continual Improvement

Systematic enhancement of processes, products, and services to achieve better performance and results.

Stakeholder Engagement

Active involvement of all stakeholders in the quality journey for sustainable success.

Evidence-Based Decisions

Data-driven decision making to ensure effectiveness and efficiency of the quality management system.

Quality Objectives

Specific, measurable targets aligned with our quality policy

01

Academic Excellence

Achieve and maintain high academic standards through effective curriculum delivery, qualified faculty, and adequate learning resources.

95% program compliance rate 90% faculty with advanced degrees
02

Research and Innovation

Enhance research culture and innovation through increased research output and external funding.

20% increase in research publications 5 externally funded projects annually
03

Extension Services

Strengthen community engagement through relevant and sustainable extension programs.

1000+ beneficiaries reached 90% satisfaction rate
04

Client Satisfaction

Achieve high level of satisfaction among students, faculty, staff, and other stakeholders.

95% client satisfaction rate Zero unresolved complaints
05

Process Efficiency

Improve efficiency of administrative and academic processes through streamlined workflows.

30% reduction in processing time 100% ISO compliance

Quality Performance Indicators

Key metrics tracking our quality performance

Student Satisfaction

94.5%
Target: 95%

Research Output

85%
Target: 90%

Process Efficiency

92%
Target: 95%

Extension Impact

88%
Target: 90%

Client Satisfaction Survey

Academic Year 2023-2024

4.5
Overall Rating
(out of 5)
89%
Response Rate
92%
Would Recommend
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